The most obvious performance/support test would be to use the HTML5 application and see how well reacts within different browsers but… What if you don’t have the application ready for testing yet?

Bear in mind that the HTML5 standard definitions are not completely standardized yet.

I’ve found a very good Microsoft website that has put different HTML5 support and benchmarks tests in one place. The site has been designed to see the level of support and speed of Internet Explorer 10 against older IE or other browser.

The page can be used to see which of your browsers with your addins/plugins behave better with different HTML5 pages.

Every test on the page is explained so you can even ask to the HTML5 developers inside your company which specific features they are implementing and see if you can test that in the Microsoft Testdrive page.

I did a few tests myself and saw how differently behave different browsers with very different speed and visibility results for each.

Now is your turn to surf into this interesting site and see which will be your favourite browser! Which is the winner for you and your company?

According to the description on the thewindowsclub.com this utility can help you refreshing the Recycle Bin, re-enable the  right click context menu in Internet Explorer or re-enable your task manage or cmd or your Registry Editor after a malware attack…

The first window of FixWin explains that a System File Checker (sfc /scannow) and a Restore Point should be done before any further action. But after you’ve done with the sfc and you’ve created the restore point and your issue is still there, you can start by looking at the left side of FixWin where you’ll find five categories:

1. Windows Explorer

2. Internet & Connectivity

3. Windows Media

4. System Tools

5. Additional Fixes.

Here you have a list of all the repair options:

Windows Explorer:

• Recycle Bin icon missing from desktop
• Reset Folder View settings to default
• Game Explorer is not working
• Enable Folder Options in Tools menu and Control Panel
• Fix show hidden files, folders and drives. Helpful if malware has changed the settings and prevents restoration in the folder options.
• Restore the Windows Sidebar
• Fix Recycle Bin icon, if it does not refresh automatically anymore
• Repair Explorer.exe so that it starts on system boot
• Drive icons (CD, DVD, Blu-Ray) missing or not recognized by Windows or programs.
• Fix Thumbnails not working in Windows Explorer

Internet And Connectivity

• Internet Explorer icon is missing on the desktop
• Skip the Internet Explorer Run Once wizard, that sometimes appears more than once.
• Enable access to Internet Options
• Increase Internet Explorer maximum connections from two to download more files at once.
• Fix ability to change homepage in Internet Explorer
• Repair Runtime Error Dialogs appearing in Internet Explorer
• Repair Internet Connection and reset TCP/IP settings to default values
• Fix Font Style and Blurry Text in Source window in Internet Explorer 8
• Reset IE settings to default
• Enable right-click menu in Internet Explorer

Windows Media

• Repair An internal application error has occurred when starting Windows Media Player
• Fix Windows Media Player stops responding after installing a third party product that registers its own wmp.dll file
• Repair the slideshow in WMP
• Fix missing right-click context menu entries for media files that are associated with Windows Media Player
• Repair Windows Media Player Composition Mixer
• Fix Windows Media Player is not installed properly and must be reinstalled
• Reset Windows Media Library and fix library sync issues
• Enable automatic updates for WMP
• Flush and rebuild Windows Media Center database
• Enable flash content to be displayed in Windows Media Player while visiting online stores or the media guide

System Tools

• Repair Task Manager, fix Task Manager has been disabled by your administrator.
• Enable Command prompt, fix the command prompt has been disabled by your administrator
• Enable Registry Editor, fix Registry Editing has been disabled by your administrator.
• Repair MMC Snap-Ins, some viruses disable MMC Snap-Ins to prevent access to Group Policies, Local Security Policies, Disk Management and so on.
• Reset Windows Search to default, especially helpful in Vista if the message Search Failed to Initialize appears when using search.
• Reset System Restore to defaults. Aids for instance if the message System Restore has been turned off by group policy appears.
• Repair the Windows Device Manager not working properly, or not showing devices.
• Repair Windows Defender, resets all Registry settings and services to their default values.
• Fix Action Center and Windows Security not recognizing Antivirus and Firewall, or identifying the installed software as old security software.
• Repair the Turn Windows Features on or off dialog

Additional Fixes

• Repair Hibernate and Hybrid Sleep feature, fix Hibernate missing from Shutdown button options
• Restore Windows Sidebar gadgets, if sidebar gadgets missing from Gadget panel.
• Restore sticky notes delete warning dialog box
• Repair Windows Update, to prevent a blank page when visiting the update page
• Repair the help system in Windows, so that the Windows Help file opens when accessing Help.
• Fix corrupted desktop icons, clear and rebuild corrupted icon cache and increase the icon cache limit to 5000
• Fix Taskbar Jumplists missing or do not store MRU file lists
• Repair Aero Snap
• Repair Aero Shake
• Repair Aero Peek

One last interesting point… Not only this software is freeware, but is just one executable, so you can bring it with you on your favorite usb key  and launch it anytime!

This not only used to happen on Vista previously, but it was happening in Windows XP as well…

So, how do you fix this in XP?

Easy, you open the Registry Editor and in the navigation pane, locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

In the right pane, you should have UpperFilters. Click on it. You may also see an UpperFilters.bak registry entry but you do not have to remove it. Click UpperFilters only. On the Edit menu, click Delete and confirm the deletion by choosing ”Yes“. If you do not see the UpperFilters registry entry, you still might have to remove the LowerFilters registry entry. Again, click on Edit and delete it.

At the end you can close the Registry Editor and reboot the machine. Problem solved…

How do you fix that in Vista? Well, in the same way… And how do you fix it in Windows 7? Mmm, again, in the same way.

So why is this happening? Is something that has not been properly fixed by Microsoft?

To be honest these keys are not normally created on a standard Windows 7 machines, but are actually related to Filter Drivers that allow the existing Microsoft CD/DVD drivers to use external modules to perform specific operations. Typical example is the filter driver installed by burning software. This kind of software needs to perform special operations that are not covered by the standard Microsoft drivers and that’s why they need to extend those functionalities.

In fact by deleting those keys you may then notice that some function of your 3rd party burning software is not performing as expected or that is not working at all. Reinstallation of the software will restore those keys and fix the driver (module) used to extend the standard Microsoft’s driver.

Even if a couple of bugs have been fixed we are still missing a native 64-bits version and there are still issues with some webcams working fine under other applications but still showing black, green or scrambled output.

One possible solution has been around for a while but I found a lot of poorly written/confusing posts.

Basically it seems that even if Skype support the v4l2 programming interface, some driver implementations are not working fully with the standard.

The one example is the gspca implementation found for some webcams (like the Logitech Quickcam IM/Connect or the Creative Webcam Instant) can work only if we force Skype to use the old v4l implementation by pre-loading the old library.

The best way to do this is by creating a script that automatically pre-load the library and launches Skype (Ubuntu 32 bits):

1. Install the libv4l-0 package:

sudo apt-get install libv4l-0

1b. If you have Ubuntu 64 bits you’ll have to install two packages:

sudo apt-get install libv4l-0 lib32v4l-0

2. Then use the following line to launch Skype:

LD_PRELOAD=/usr/lib/libv4l/v4l2convert.so skype

2b. if it doesn’t work, then look at the output in the terminal. If it is complaining about “error unexpected width / height in JPEG headerexpected: 320×240, header: 1600×1200″ then try the following line:

LD_PRELOAD=/usr/lib/libv4l/v4l2convert.so skype

If you have Ubuntu 64 bits you’ll have to slightly change the two lines into:

LD_PRELOAD=/usr/lib32/libv4l/v4l2convert.so skype

LD_PRELOAD=/usr/lib32/libv4l/v4l2convert.so skype

3. Once you’ve found the line that works for you, create a new empty file, and put inside:

#!/bin/sh
LD_PRELOAD=/usr/libxx/xxxxxxx.xx skype

4. chmod a+x filenameyou’vecreated

Now everytime you’ll need to launch Skype, you’ll be able to do so (and use the webcam) by launching the script you’ve created!

Ever had the need to copy the text of a message box into the clipboard to send it to somebody via email, chat or maybe your favourite ticket management tool?

If the answer is yes and you’ve always copied manually the text or taken a screenshot, maybe it will be interesting for you to know that there is a faster/better way to do it: CTRL+C

Yes, if you press CTRL+C on the message box window the box title, text and even button text will be copied to the clipboard…

Let’s see an example with the sample message box below:

Now make sure your window is active and press CTRL+C. If you now open a notepad and paste (CTRL+V) the content of the clipboard you’ll see:

—————————
- Test Box -
—————————
This is a test

message box
—————————
OK  
—————————

As you can see, the text is divided in three sections (separated by “—————————”) where the first one is the title, the second one is the message itself and the last one is the button content.

I’m sure that this little tip will be very useful for you at some point… Support life is filled with message boxes and error messages that must be copied in search engines, knowledge bases, ticket tools…

Have you installed Gnome 3 from ppa:gnome3-team/gnome3 because you were tired of Unity or just because you wanted to test the new shell and this has broken your login? Are you now on the login screen but no graphic environment will ever work?

Then you have to remove gnome 3 following the steps below:

-         Press CTRL+ALT+F1 to access the terminal window and log in. At the prompt type following commands:

-         sudo apt-get remove libgtk-3-common

-         sudo apt-get install ppa-purge

-         sudo ppa-purge ppa:gnome3-team/gnome3

-         sudo apt-get dist-upgrade

-         sudo apt-get install gnome-panel

-         sudo shutdown –r now

The pc will reboot and you should be able to use Unity/Classic login again.

Good luck!

No matter what but if you work in the IT support business you will have to deal with user’s data. You will have some interesting tasks assigned like:

1. Recover data from somebody else’s pc (Live Capture);
2. Restore deleted data (Data reconstruction);
3. Network Investigation;
4. Wipe data.

We need to remember that the machines we use in a corporate environment are property of the company which bought them. Even the data located on those machines are property of the same company. This means that you can receive some requests that look like something that should be done by a computer forensics expert.

In this article I will list some of the most used freeware tools for both Windows and Linux to recover data from a forensic point of view.

What we can recover?

There are software available to recover almost every kind of file (images, music, video, documents like word, excel, etc).

The basic idea is that every kind of file has one or more parts in common (like the header, just to give an example). This means that if we are looking for a specific kind of file we can use the right tool to not only undelete files, but to focus on the ones we really need and try to better recover the ones which have been partially overwritten.

From where we can recover?

The options we have are basically two:

1. Recover lost information from RAM (if the machine has not been turned off)
2. Recover lost information from DISK (file has been deleted from OS)

How do we recover?

There are different toolsets, frameworks and even small freeware utilities available. Some of them are free others are quite expensive. I’ll put a small list here and I’ll try to cover each one of them in a different, specific article during the next days.

Caine: www.caine-live.net/

MDD: http://sourceforge.net/projects/mdd/

The Volatility Framework: https://www.volatilesystems.com/default/volatility

Windows Forensics Toolchest: http://www.foolmoon.net/security/wft/screenshots.html

PTK: http://ptk.dflabs.com/

Ocfa: http://sourceforge.net/apps/trac/ocfa

Filed under: Tutorial, Ubuntu, Windows Tagged: analysis, forensic, recover, undelete, unhide ]]> http://supportlife.wordpress.com/2011/05/19/tutorial-computer-forensic-analysis-how-to-recover-lost-or-hidden-data-on-both-winubuntu/feed/ 0 tslpre Magnifying Glass Headache http://supportlife.wordpress.com/2011/04/15/tutorial-improve-your-workplace-by-using-plants/ http://supportlife.wordpress.com/2011/04/15/tutorial-improve-your-workplace-by-using-plants/#comments Fri, 15 Apr 2011 13:13:13 +0000 Stefano Prenna http://supportlife.wordpress.com/?p=144 ]]> Plants? Shouldn’t we talk about support? Fixing Operating Systems? Recover lost data?

 Well… Yes! In fact look around you, can you see those millions of cables, piles of hardware surrounding you and many old CRT monitors staring at you?

I guess that one of the things we can actually do to when providing support is to be aware of three important things:

1. We can do something about improving the look of our workplace;
2. We can do something the quality of the air surrounding us in the workplace;
3. We can actually do something that will help us relaxing, even if it’s for just a couple of minutes.

The solution to all this is simple: we can use plants.

There are in fact some plants that are beautiful, can clean the air, don’t (almost) need water, will make your workplace looks better and it will take a couple of minutes of your time to actually put some water and stop thinking about work for that small amount of time… I’m currently using two different plants at my office: the Tillandsia and the Calathea.

 

You’ll have to water it one a week in winter and between two and three times in the summer.

 

 

Calathea

The Calathea is a beautiful Brazilian plant that just needs water every 7-10 days in winter and a couple of times a week in summer.

During the day its leaves will be open while during the night they will tend to close, so it’s like having two plants.

Everybody knows that a support person has to work late or very late quite often, so you’ll feel like having a companion when you’ll look at this plant.

 

 

 Please remember that both of them shouldn’t be put under direct sunlight and that you can explain to your boss that you really care about that company policy about the environmental awareness…

 I hope that the information contained in this post will make some support life a bit better…

 

Mailbox

An out-of-control mailbox makes us feel guilty and sorry about being late in responding, if we could ever manage to answer at all. Think about it, we have been given Outlook or Lotus Notes or Evolution or on-line Email systems that in each new version are better programmed, prettier, shining and their creators guarantee that they can help improve your efficiency but… nobody told you how to work efficiently with them.

When you start working in a new company you have clean, empty mailbox to start with but after a couple of months you start seeing too many unread emails in your inbox and you realize that it’s becoming difficult and frustrating to find that important email that you are sure you’ve moved in the “Important Emails” folder that is now full of emails, probably half of them not too important.

So how can we expect to be more efficient and faster if e-mail demands ever more sophisticated methods of organization?

In the past years we’ve heard about many methods that worked for a while, but never permanently. We’ve learnt to organize emails using colour codes to understand email to action, to save or that needs an answer, complicated sub-folder structures created accordingly with the sender name or the email’s subject. We’ve finally learnt that all these methods fail sooner or later.

After many researches and tests using my own mailbox I’ve been through an interesting way to properly manage all my emails, be sure I action them and maintain my inbox almost completely clean.

Please note that you will probably be able to apply some of the advices listed here, but maybe not all of them. Anyway it will be interesting for you to see how differently and somehow easy is to deal with this big flow of emails we have to deal with every day.

Limit your time with it

Time

If possible one of the first things to try is to turn off all auto-notifications that alert you about incoming mail. If an urgent matter needs to be discussed you can be sure that the person who needs an answer will find a way to get in touch with you (chat, phone call, etc.).

In this way you can limit the time spent checking the inbox to specific moment that you decide (i.e. twice or thrice per hour). If you are travelling, this should be maintained at a minimum so it’s probably good to make this clear in an Out of Office message (something like: I am travelling (returning on XX/XX) and have limited access to my email. If your message is urgent, please call me on my mobile).

Clear out your Inbox

Now that you’ve decided to take control of the time you are going to spend to check the inbox, it’s time to face the millions of emails that are waiting for you since months.

You will need a couple of hours to respond to every important message that you’ve received in the last couple months (anything older than that is too ancient to bother with).

Done? Excellent, now, move everything else into a new folder called Archive — this will be your storehouse of old mail.

What do you have in front of you right now? Yes, it’s an empty inbox. This should be considered from now on, the right state of your inbox. You’ll have to keep it clean or nearly so (it actually depends on how you will like to maintain it).

Now you need to assume and understand that every time you receive a new message you must do something with it. Think a moment about it, how many times you can find yourself reading an email and saying at the end (I’ll do something about it later…)? How many times do you have to read that email before you actually do what needs to be done? Isn’t this a good way to lose time?

This isn’t always so easy. In fact you have already found in the past answering an email it’s something that requires a variety of complex actions, and figuring out how to respond to each message is probably what made your in-box untidy in the first place.

So what we need to address here is a list of advices on how to deal with those e-mail messages. For each new one you receive, take one of the following actions depending of which kind of e-mail has reached your inbox:

1. If your email does not requires an action/response from you, as it’s just a piece of information (like automatic e-mails, or some updates from a blog you’re following), READ it if it’s a quick reading, or LEAVE it unread for later or if you don’t need to read it but in both cases now it’s the time to ARCHIVE this e-mail.
2. If you e-mail requires an easy answer, SEND IT, NOW. There are e-mails that simply require just a couple of lines or a “Yes” or “Thank you”. There is no need to leave those emails unread in the inbox. ANSWER AND ARCHIVE THEM.
3. If the message has been sent to multiple recipients but you are not the person who is going to answer ARCHIVE it, or if it has been sent to you but you need to forward it to somebody else FORWARD AND ARCHIVE it.
4. If the e-mail requires a complicated answer (i.e. you need to wait on somebody else’s comment or you need some piece of information that is not yet available) you can only WAIT. This is obviously the most dangerous option. What I’ve found very useful is to leave in the Inbox all the emails that you will be able to answer before the end of the day or the next day. Then you can easily take 15-20 minutes of your time at the end of your day to go through those e-mails and find the right answer now that you have the missing data/information. If you receive an email that you already know that it will not be possible to respond in the next 24-48 hours, it means that you can ARCHIVE it. I’ve created another archive, called CHASE in my case that will only contain not urgent emails that will have to be answered in the next days. Some other people prefer so set up reminders in order to look at them in a few days time. I believe that either ways those emails should be moved into an archive as our objective is to maintain the inbox clean so we can focus on important emails. Please try to avoid having an email in the Inbox just because it will remind you of something you have to do. USE THE REMINDER functions instead. Otherwise you will have too many “reminder e-mails” that will soon disappear at the bottom of your inbox and the chaos will be back.

Cheat

You can create some e-mail templates to help manage answers to frequent email subjects. At least use a template as a basis for your response, and then customize it for that person or situation. Obviously this advice may not work for you depending of which kind of emails you receive. You don’t have to worry too much about the style or if the email you are sending is pretty or not. E-mail is a fast way to communicate between people not a different way to write books or scientific articles. Most people decide to read the whole e-mail or not after reaching the second line (if not the subject). And don’t forget that most modern e-mail programs include search engines that are powerful enough to find any message you need without the aid of taxonomy. So you don’t really need to create millions of folders. Plus if the company you are working for is big enough you will probably have some “Archiving Software” that will automatically move your e-mails in an archive after a certain amount of time and your only way to find those emails will be through the search function.

Summary

What_to_do

Basically, you need to make your emails into real, actionable items or things you can just archive.

Everything you keep in the inbox has a specific function now or later. If it’s now it will be in your Inbox, if it’s later it will be in the archive.

By applying these methods you’ll have the confidence that

- You are not removing/deleting/losing anything important;

- You always have a clear understanding of what needs to be done now.

One important thing is to make sure you set a threshold (i.e. 50 e-mails). If you reach such limit, you’ll have to either review your e-mail organization or just action those e-mails sitting in the Inbox, now.

Use tasks

From: http://psychology.wikia.com/wiki/Zeigarnik_effect:

“The Zeigarnik effect states that people remember uncompleted or interrupted tasks better than completed ones”.

A very good method to quickly understand what you need to be working on is to put all the things you need to do on paper (or Outlook or similar) and scan through it and then do. It’s better converting e-mails to Tasks when you have a few of them and in this way it will be easier to understand their urgency and priority.

A common mistake when creating such list of To-Do items is to describe them too briefly:

• Send info to John
• Schedule Meeting
• Send invitation to Matt
• Talk to Bob

When you have to analyze a task list it should be an easy “task” as every single item should be extremely clear.

If we look at the previous list we see a few issues. Send which information to John? When it has to be sent? Which is the subject of the meeting? Who am I going to invite? Which is the topic of the invitation to be sent to Matt or what I’m going to say to Bob?

If we stop a few moments and start thinking about those tasks we will probably remember some details but we are going to lose some of them and we are going to lose time trying to remember.

Insight

Looking back, it’s not hard to see what the problem was: unclear writing.

Tasks must be immediately clear without needing interpretation. So there is a very easy way to make that list clearer.

First of all we have to stop deferring these tasks and start getting someone else to do them for me.

Solution: Write your tasks as if you are delegating them to someone you actually know.

Delegate

It would be nice if there was someone willing to actually do all your tasks, but that’s not the case. You have to stop writing your tasks down as if you were going to do them later, but you have to start to write them as if you ware delegating them to someone else.

To make this delegation exercise work, you need to think about a possible delegate:

• A real person, somebody you know. This exercise It doesn’t work well if you are delegating to Superman or Batman.
• The person should be somebody that is not directly related to the task to prevent the mistake to delegate to somebody who already knows everything about it.
• Someone that you don’t normally delegate a lot of tasks to. Again, avoiding the “common knowledge” problem.

So type each description as if you were going to handle that list to someone else. In this case you are not deferring but delegating when writing down the list.

Let’s see now how we can rephrase the previous task list:

• Send new recruitment process to John. Add notes given by HR manager to improve the existing structure.
• Schedule meeting with Paul and Chris to discuss new Antivirus Platform testing.
• Invite Matt to join the meeting with Harley. Send him the Agenda and handouts.
• Discuss exchange server exserv01 failover on Wednesday (to be done in the morning).

Why this works?

The secret to all this is that in a task list like this, you are simply delegating to your future self.

But we cannot properly retain or remember all the details needed (or not always) as the knowledge fades quickly and by the time our future-self picks up the work it will be even more difficult to work on those tasks.

That’s why we are we shift the e-mail from your inbox to the archive and create a task list for the longer to be completed tasks. Finally we shift our mindset from “I’ll do this later” to “I need to assign this to so-and-so”.

So tighten up the descriptiveness of your tasks today: defer as if you delegate.

And don’t forget to ARCHIVE all those emails and remember your objective: KEEP YOUR INBOX TIDY AND CLEAN!

Handshake

 Microsoft Windows is shipped with the command line utility Netstat that is commonly used to list all the connections opened on a machine and troubleshoot them. However its output is an old-style, text only list of connections, so it can be hard to use or clearly understand its content. That’s why the Sysinternals team at Microsoft has created TCPView. This is a free program that shows you a detailed listings of all TCP and UDP endpoints exactly as Netstat would do, but in a clear and easy-to-read graphical interface.

All the local and remote addresses endpoints and the state of TCP connections is displayed.

 You can download the latest version from http://technet.microsoft.com/en-us/sysinternals/bb897437

 Starting from Windows XP (and moving through Vista, 7 or Server 2008) TCPView also reports the name of the process that owns the connection.

TCPView

 When you start TCPView it will enumerate all active TCP and UDP endpoints, resolving all IP addresses to their domain name versions. You can use a toolbar button or menu item to toggle the display of resolved names (Options -> Resolve Addresses). On Windows XP systems (or higher), TCPView shows the name of the process that owns each endpoint.

As explained in the brief instructions that come with the application, TCPView updates every second, but you can use the Options -> Refresh Rate menu item to choose a different time (1, 2, 5 seconds or paused).

Endpoints that change state from one update to the next are highlighted in yellow and those that are deleted are shown in red. New endpoints are shown in green.

TCPView offers two interesting functions out of the box:

1. Kill processes
2. Close connections

This means that if you can identify some strange process connecting to something strange, you can close this connection and monitor the process to see if it keeps opening the connection again, until you may decide that is the time to kill the process.

Sometimes it’s good to close a connection, not because it’s a Virus/Trojan that is opening it, but because an application can go to a “Not Responding” state when is waiting for incoming data from a network source that is a not reliable or that is taking too long to answer. If you just close the connection, there is a good chance that the process will be in a “responding” state again and you’ll not lose data as it would happen if you would have closed the process instead.

When you right click on a process/connection, you’ll see a small menu that will give you the option to Kill the process or Close the connection.

Another option you can appreciate in the context menu is “Whois”. If you want to have more info on the remote server, click choose this option and TCPView will search on the Internet the Whois information.

Please note that I’ve noticed that if you are using a Proxy Server or VPN connection, the Whois option is not available. In this case, you’ll have to do the Whois manually, then…

For troubleshooting purposes you should consider enabling the option”Show Unconnected Endpoints” under the Options menu (or by pressing Ctrl+U). If this option is enabled, you’ll see not only the existing connections, but you’ll be able to see which ports are open on your system. You may discover that something is keeping opened some strange port…

You can also save TCPView’s output window to a file using the “Save” icon. The output will be a standard TXT file.

TCPView includes Tcpvcon, a command-line version with the same functionality (basically a more clear to read Netstat with fewer options.

Tcpvcon usage is similar to that of the built-in Windows netstat utility:

Usage: tcpvcon [-a] [-c] [-n] [process name or PID]

With tcpvcon you cannot kill any process, just see the opened ports/connections. But its default output it’s clearer than netstat. I would recommend to save the output in a text file so you’ll be able to review it easily. You can do so by running in a Dos box the tcpvcon using this syntax:  tcpvcon > filename.txt

A file called “filename.txt” will be created and you’ll have the connection info available for a later check.